Frequently Asked Questions
What is the Sirix platform and why should I use it?
Sirix is a next-generation trading platform known for its intuitive interface and "Social Trading" capability. It lets you trade in real time, analyze markets and copy expert strategies with a single click.
Do I need to download software to use Sirix?
It is not mandatory. Sirix offers a WebTrader version accessible from any browser, as well as dedicated iOS and Android apps and an installable desktop version.
How do I log in to my Sirix account?
You just need to sign in with the username and password provided when you registered, selecting the XYNCAP button on the home screen.
What is Social Trading in Sirix?
It is a feature that lets you see in real time the trades being placed by other successful investors in the community. You can pick a trader and configure your account to automatically replicate their moves.
Can I use Sirix on multiple devices at the same time?
Yes. You can monitor your trades from your computer and close them from your phone. Syncing is instant.
What deposit methods does XYNCAP accept?
XYNCAP accepts credit card, bank transfer and e-wallets. Every method uses secure, encrypted processing.
How long does a withdrawal take?
Most withdrawals are processed within 24 to 72 business hours, depending on the method chosen and the account verification status.
Is there a minimum withdrawal amount?
Yes. The minimum withdrawal amount depends on the selected method and currency. You can check it in your account area.
When can I contact the support team?
Our support team is available 24/7 in several languages through live chat, email and phone.
Does XYNCAP offer personalized advisory?
Yes. Depending on your account type, you can access a dedicated advisor and personalized reports based on your investment profile.
Do you have educational materials?
We provide free courses, webinars and market analysis for every registered client.